Privacy Policy

Last updated: October 1, 2026

Welcome to KREW365 SOLUTIONS PRIVATE LIMITED ("Krew365 Solutions", "we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website krew365solutions.com (the "Website"), use our mobile applications (including SalonForce OS), or engage our software development and IT services.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA), as applicable.

By accessing or using our Website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

• Contact Information: Full name, email address, phone number, WhatsApp number.
• Business Information: Organization name, job title, project requirements, estimated budget.
• Account Information: Username, password (encrypted), profile details when creating a SalonForce OS account.
• Communication Data: Messages, feedback, and correspondence you send to us.
• Payment Information: Billing address, payment method details (processed securely via third-party payment gateways like Razorpay; we do not store card numbers).

1.2 Information Collected Automatically

• Device Information: Browser type and version, operating system, device type, screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, referral URLs.
• Network Information: IP address, internet service provider, approximate geolocation (city/country level).
• Cookies & Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

2. How We Use Your Information

• Service Delivery: To provide, operate, maintain, and improve our services and SalonForce OS platform.
• Communication: To respond to inquiries, send project updates, share proposals and invoices.
• Business Operations: To process payments, manage accounts, and maintain business records.
• Security: To detect, prevent, and address fraud, unauthorized access, and illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Analytics: To understand how users interact with our website and services.

3. Non-Disclosure & Intellectual Property Protection

All client proprietary ideas, architecture documents, databases, codebases, and product specifications shared with Krew365 Solutions are treated as strictly confidential under binding Non-Disclosure Agreements (NDAs). We never disclose client projects or share confidential trade secrets with third parties. Upon full payment, all custom source code, designs, and assets are transferred with 100% intellectual property ownership to the client.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers (hosting, payment processing, analytics), when required by law, in connection with business transfers, or with your explicit consent.

5. Cookies & Tracking Technologies

Our website uses essential cookies (session management, security), analytics cookies (Google Analytics), and functional cookies (preferences, settings). You can control cookies through your browser settings.

6. Third-Party Services

We use Google Firebase (database, hosting, analytics), Google Analytics (traffic analysis), Razorpay (payment processing, PCI-DSS compliant), WhatsApp Business API (client communication), and Google Cloud Platform (infrastructure). Each has their own privacy policy.

7. Data Security & Storage

We implement TLS/SSL encryption in transit, AES-256 encryption at rest, role-based access controls with multi-factor authentication, and regular security assessments. Data is stored on Google Cloud/Firebase infrastructure (SOC 2, ISO 27001 certified).

8. Data Retention

• Client Project Data: Retained for up to 12 months after project completion.
• Contact Inquiries: Retained for up to 24 months.
• Account Data (SalonForce OS): Retained while account is active; deleted within 30 days of deletion request.
• Financial Records: Retained for minimum 8 years as required by Indian tax law.

9. Your Rights

You have the right to access, correct, erase, and port your personal data. You may withdraw consent at any time. Under DPDPA 2023, you may nominate an individual to exercise your rights. Contact us at contact@krew365solutions.com.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to servers outside your jurisdiction. We ensure appropriate safeguards including standard contractual clauses and data processing agreements.

12. Links to Third-Party Websites

Our Website may contain links to third-party websites. We have no control over and assume no responsibility for their content or privacy policies.

13. Changes to This Privacy Policy

We may update this policy at any time. Changes will be posted with a revised "Last updated" date. Material changes will be communicated via email or prominent notice.

14. Grievance Officer

In accordance with the Information Technology Act, 2000:

• Grievance Officer: Neeraja Terapalli
• Organization: KREW365 SOLUTIONS PRIVATE LIMITED
• Address: FL NO -B4-201 Poetree, Appt #4094 SY NO 7/3, Carmelram, Bangalore South, Bangalore - 560035, Karnataka, India
• Email: contact@krew365solutions.com
• Phone: +91 96631 43888
• Resolution Time: Acknowledgment within 24 hours, resolution within 30 days.

15. Contact Us

KREW365 SOLUTIONS PRIVATE LIMITED
FL NO -B4-201 Poetree, Appt #4094 SY NO 7/3, Carmelram, Bangalore South, Bangalore - 560035, Karnataka, India
Email: contact@krew365solutions.com
Phone: +91 96631 43888

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